Terms & Conditions

Terms & Conditions roletysmart.com.pl

I. General information

1. The Regulations define the general conditions, the method of providing services by electronic means and distance sales conducted via the Online Store, available at www.imperollsklep.pl, hereinafter referred to as the Store. The owner of the Store is Przedsiębiorstwo Rodzinne Imperoll s.c. M.R. Schwabe with headquarter at Łąkowa 25 Street, 83-340 Sierakowice, NIP 589-17-96-605, entered into the business register by the Head of the Sierakowice Commune.
2. Contact with the Seller is possible from Monday to Friday from 8.00 to 16.00 via:
– e-mail: sklep@imperoll.pl
– telephone connection: +48 500 010 314, +48 58 684 77 92.02 97, Forwarding Department ext. 13, Accounting, extension no. 21.
3. A detailed list of the offered products is available on the website of the Store roletysmart.com.pl.
4. The prices given are gross prices, in the Polish currency PLN. The Seller reserves the right to change the prices of the products on offer, introduce new products to the offer, remove products from the offer or make changes to it, as well as to change the Regulations. These changes will not apply to Orders placed before their implementation.
5. Access to these Regulations is possible at any time on the website at www.roletysmart.com.pl.

II. Terms in the regulations mean

1. Seller – a natural person running the business of P.R. Imperoll S.C, entered into the Central Register and Information on Economic Activity (CEIDG), kept by the minister competent for economy, NIP 589-17-96-605.
2. Customer – each entity making purchases / orders at P.R. Imperoll s.c.
3. Regulations – these regulations P.R. Imperoll s.c. and any change or update of it.
4. Order – the Customer’s declaration of intent, submitted via the Order Form, aimed directly at the conclusion of the Product Purchase Agreement or the Seller’s Products.
5. Store – an online store run by the Seller at the internet address www.roletysmart.com.pl.
6. Registration form – a form available in the Store, enabling the creation of an Account.
7. Account – the customer’s account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
8. Order form – an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
9. Product – an available movable item, the description of which is available for each of the presented products, which is the subject of the Sales Agreement between the Customer and the Seller.
10. Cart – an element of the Store’s software, in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
11. Sales contract – a contract for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer.
12. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended)
13. Act on consumer rights – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, No. 827).
14. Working days – days from Monday to Friday, excluding public holidays.
15. Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
16. Services – services provided by the Seller to Customers by electronic means within the meaning of the provisions of the Act on Providing Services by Electronic Means.
17. Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended).
18. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection)

III. The properties of the products offered by P.R. Imperoll S.C.

1. There are permissible discrepancies in the colors of fabrics and differences in the color of cassettes and guides due to different series at the production stages.
2. Each product installed on the sash (invasive or non-invasive) limits the possibility of opening the sash, and the wall with the window or the window cover may be damaged.
3. The fabrics used for the production of roller blinds have the right to heat up to a greater or lesser degree, depending on the degree of sunlight in the place where they are located.
4. Each offered pleated blind comes with an instruction manual.
5. The heights of the chains / beads in the Free-Hanging and Mini Systems used to control the window cover meet the European Union standards.
6. In the case of installing a pleated blind, there is a gap between the pleated blind and the glass seal.
7. Due to the very high thermal insulation of BO fabrics (Montreal and Palma), it is not recommended to use them in the case of installation in the light of the glass. The information does not apply to systems used in roof windows.
8. Termo fabrics cannot be used in the Prestige PCV and Prestige ALU systems. Any orders made / sold will be on the responsibility of the customer.
9. We do not use Prestige PCV and Prestige ALU systems in triple-glazed windows.

IV Placing orders for products offered by Imperoll s.c.

1. The Customer may place orders in the Store 24 hours a day, 7 days a week.
2. Information about products presented on the Store’s website does not constitute an offer within the meaning of the Civil Code.
3. Registration and setting up an account is not a prerequisite for placing an order in the Store.
4. Orders are placed via the order form placed on the Store’s website next to each product, taking subsequent steps based on the messages displayed to the Customer and information available on the website.
5. Orders with an incorrectly completed form and orders that will not be confirmed will not be processed.
6. To finalize the order, add the selected products to the “cart”, specify the method of shipment and payment method and indicate the shipping details, accept the Regulations, consent to the processing of address data, then approve it by clicking the “Buy and pay” button after the Order is automatically sent to the Store. After placing the order, the Customer will receive an e-mail confirming the order to the e-mail address provided.
7. If you have chosen to place an Order without registration, complete the Order Form by entering the details of the Order recipient and the delivery address, select the payment method and type of shipment (method of delivery of the Product), enter the invoice details if required.
8. The Seller reserves the right to verify the order and cancel it in the event of doubt as to the reliability of such an order.

V Time of order fulfillment

1. Orders are processed within 5 to 10 working days from the date of submission. The order fulfillment time depends on the selected system and the type of window cover.
2. The day the order is placed is day zero.
3. The order fulfillment period may be slightly extended for reasons beyond the control of the Seller. The customer will be informed immediately about this fact. The seller will propose a different date of order fulfillment. If the customer does not accept the new order fulfillment date, then the order is considered void, and neither party is liable for non-fulfillment of the order.

VI Shipment of completed orders and payments

1. The seller sends orders in cardboard packages via the DPD courier company.
2. The time of delivery via a courier company in Poland will be 2 working days from the date of acceptance of the order by the entity providing courier services.
3. Shipment of goods takes place only on the territory of the Republic of Poland.
4. After receiving the parcel, the Customer should check that it has no external damage, e.g. broken foil, broken cardboard, broken packing tape with the P.R. logo. Imperoll s.c. or some other tape.
5. In the event of damage to the package / parcel, the delivering person (courier) should be immediately notified of the intention to file a complaint and the Seller’s Forwarding Department should be notified: +48 58 684 77 92 ext. 13. Additionally, you should keep the damaged outer packaging and take photos of the packaging / parcel.
6. In the event of delays in delivering the parcel by the courier company, the Customer has the right to contact the intermediary directly.
7. As a result of not collecting the parcel by the Customer and charging additional costs by the intermediary (courier company), the Seller will charge the Customer with them.
8. The seller is not responsible for the quality of services provided by the agent (courier company).
9. The Customer may use the following methods of delivery or collection of the ordered Product:
a) courier,
b) cash on delivery courier,
c) personal collection available at: 83-340 Sierakowice, ul. Łąkowa 25.
10. The customer may use the following payment methods:
a) cash on delivery,
b) payment by bank transfer to the Seller’s account,
c) electronic payments.

VII. Execution of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § IV of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. The order is processed on condition that the necessary materials are in stock. In the absence of materials or their part, the Customer is informed about it by e-mail and / or by phone and decides on the method of order fulfillment (cancellation of the entire order, part of the order, change of the fabric).
4. The store reserves the right to cancel the order if there is no product in stock, about which the customer informs by e-mail.
5. Changes to the order can only be made until the order is processed. The moment of order fulfillment is understood as transferring it to the production department. Changes can only be made by e-mail: sklep@imperoll.pl.
6. Products manufactured on the client’s individual request cannot be canceled and no changes to the order can be made after the production process has commenced.
7. The beginning of the course of the Order and the delivery of the Product to the Customer is counted as follows:
if the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account,
If the Customer chooses the method of payment on delivery – from the date of the Sale Agreement.
8. Orders with different realization times are sent after completing the whole order, ie after the longest of the realization times. In the case of payment by bank transfer, the delivery time is extended by the time of the transfer.
9. As a standard, receipts are issued for all products. In order to obtain a VAT invoice, please report it when placing the order.
10. All prices in the Store are gross prices in Polish zloty, including 23% VAT. The price that is binding on both parties is the price appearing next to the product at the time of placing the order by the customer.
11. The Store reserves the right to change the prices of Products in the Store’s offer, introduce new Products to the offer or remove existing ones, carry out and cancel promotional campaigns, or make changes to them.

VIII. Prices and fees payable for the delivery of the ordered products

At the time of placing the order by the Customer, the price shown next to the product is valid. The given price is a gross price and includes tax on goods and services at the rate applicable at the time of ordering.

IX Warranty

1. The warranty card for the products offered by the Seller is available on the website www.imperollsklep.pl.
2. The Seller provides a 24-month warranty for each product purchased by the Customer (consumer) at retail sale
3. When purchasing products by the Customer (entrepreneur) in Wholesale (for Intermediaries), the warranty period is 12 months.
4. The period of warranty protection begins on the day the product is delivered to the Buyer. In the case of products delivered in batches, the above period begins on the date of delivery of the first batch of products,
5. The warranty does not cover:
– mechanical damage and defects caused by them,
– damage resulting from improper assembly, changes or repairs of the product made by persons not authorized by the Seller,
– damage resulting from the use of spare parts or accessories other than those used by the Manufacturer / Seller,
– damage resulting from use of the product not in accordance with the intended use,
– damage resulting from improper cleaning of the product,
– changes in the color of the material caused by the action of weather conditions, including sunlight,
– repairs resulting from errors resulting from incorrectly provided data for the order (window measurements, glass measurements, total dimensions of window covers, etc.) by the Customer.

X Returns

I. No right to withdraw from the contract (regarding goods made to individual order)
ATTENTION! In accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws of June 24, 2014, item 827), Art. 38 item 3.The right to withdraw from an off-premises contract is not granted to the consumer in relation to a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs.
In the case of roller blinds made in accordance with the dimensions given by the customer and according to the type characteristics, e.g. type, color of the fabric, etc. the right to withdraw from the contract is not available. In the event of defects in the goods, the Buyer is only entitled to a claim for repair or replacement of the goods.

II. Consumer’s right to withdraw from the contract (regarding finished products)
1. In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 24/06/2014, item 827), within 14 days of receipt of the purchased item or – in the case of services – conclusion of the contract, the Buyer (consumer) may withdraw from the contract without giving any reason. In this case, the Seller will return all payments received from the Buyer.
2. To withdraw from the sales contract concluded via the online store, the customer must submit an appropriate declaration of will to the Seller by writing to the following e-mail address: reklamacje@imperoll.pl or by sending a postal item with a declaration of will to withdraw from the sales contract, which should be sent to address: 83 – 340 Sierakowice, ul. Łąkowa 25. The buyer may use the model withdrawal from the contract provided below (withdrawal form).
3. In the event of withdrawal from the contract, the direct costs of returning the goods shall be borne by the Buyer.

XI Complaints

1. Seller is obliged to deliver goods to customers without physical and legal defects. The Seller is liable to the Customers for defects in the goods on the terms specified in the provisions of the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2018, item 1025, as amended), in particular in Art. 556 and following of the Civil Code.
2. The complaint may be submitted by the Customer directly at the Seller’s premises during its opening hours, in writing to the address of the seat – ul. Łąkowa 25, 83-340 Sierakowice or by sending it via e-mail to the following e-mail address: reklamacje@imperoll.pl.
3. It is recommended that the complaint be submitted in writing on the complaint protocol available on the website www.imperollsklep.pl. It is also advisable to attach photos of the entire defective product and its individual defects to the complaint.
4. The Seller will respond to the Buyer’s complaint immediately, not later than within 14 calendar days from the date of its submission. If the Buyer who is a consumer has requested replacement of the item or removal of the defect or submitted a price reduction statement, specifying the amount by which the price has to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request was considered justified .
5. The Buyer who exercises the rights under the warranty is obliged to deliver the defective product to the following address: ul. ul. Łąkowa 25, 83-340 Sierakowice. The cost of delivering the product is by the Buyer side.
6. A decision on the validity of the complaint is issued for each complaint.
7. Decisions regarding complaints are issued by the Complaints Specialist at P.R. Imperoll s.c.
8. In the event of a defect in the goods, the Buyer is entitled to submit a declaration of price reduction or withdrawal from the contract, subject to the conditions provided for in the Act. He may also choose to remove the defect of the goods or replace it with a defect-free one – in both cases subject to the statutory conditions.
9. If the complaint is accepted, the Seller shall bear the costs of removing the defect and delivering the product free from defects.
10. All goods presented in the online store are new and free from defects. The colors of the products displayed on the monitor may differ from the actual colors of the products, which does not constitute grounds for a complaint.
11. Complaints are not subject to defects or damage caused by the Buyer, including damage caused by improper assembly or use of the goods.
12. The complaint will not be considered for standard and non-standard products that have previously been modified by the customer (e.g. shortening, sewing, etc.)

XII. Final Provisions

1. The Regulations are available in an electronic version on the website www.imperollsklep.pl.
2. P.R. Imperoll s.c. reserves the right to make changes and updates to the Regulations.

XIII. Personal data in the Online Store

1. The administrator of personal data of Customers collected via the Online Store is the Seller.
2. Customers’ personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
3. The recipients of personal data of the Customers of the Online Store may be:
a) in the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b) in the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data the customer to the selected entity servicing the above payments in the Store.
5. The customer has the right to access their data and correct them.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
6. Detailed information on the processing of personal data is contained in the document “Company privacy policy”.

XIV. Technical requirements for using the Online Store

1. To use the Store, including viewing the Store’s assortment and placing orders for Products, you must:
a) terminal device with access to the Internet and a web browser such as Safari 9.0.1, Mozilla Firefox 31, x and newer, Opera 28 and newer, Chrome 32 and newer,
b) an active e-mail account (e-mail),
c) enabled cookies and Javascript.
2. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
3. The Seller informs that the use of electronic services may be associated with a risk for every user of the Internet, consisting in the possibility of introducing malicious software into the Customer’s ICT system and obtaining and modifying his data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.
4. The customer is obliged in particular to:
a) not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,

b) use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
c) not taking actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
d) use the Online Store in a way that is not inconvenient for other Customers and for the Seller,
e) use of any content contained in the Online Store only for personal use,
f) use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

XV. Out-of-court ways of dealing with complaints and redress

1.Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of district consumer ombudsmen, social organizations whose statutory tasks include consumer protection, voivodship Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php,

http://www.uokik.gov.pl/sprawy_indywidualne.php and

http: // www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court complaint and redress procedures:
a) The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller,
b) The consumer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller,
c) The consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a discrit consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) .